Had a tech come out today to replace our thermostats and do a maintenance on our system. They have me a 2 hour window which is very helpful!! I was then Notified a half a hour before they would be arriving. Tanner was my technician and was awesome. He put shoe covers on as to not get my carpet dirty. He was very clean and tidy with his work. He was very knowledgeable of my system and answered all my questions! Awesome job would highly recommend True Home. Thank you Tanner.
Cathie Tu
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July 16, 2024
Office experience: Office staff was friendly and fairly knowledgeable. There was a small miscommunication on what services I wanted completed during my visit. The set up in back office is using an app that caused minor technical delays during the appointment.
Technician: Tanner was my technician. He was punctual, friendly, knowledgeable and very efficient with his time. He was patient with my list of my questions and proved to be a subject matter expert. Repair was done quickly and we validated the fix together.
Tanner provided clarity, and instilled confidence that I can rely on this company in the future. Thanks Tanner for practicing patience and sharing knowledge with a customer, providing excellent service!
David Lieberman
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August 11, 2024
True Home was great.
The tech was friendly and respectful. Put shoe covers on before entering. He gave me an orientation on my aging AC system and told me how to optimize its performance. Also invited me to join him as he worked on the system and explained what he was doing.
Great service. Great price.
Kenneth Cormier Jr
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May 18, 2024
Only reason leaving a 3 star review is because our AC unit was left fully open and unscrewed outside. We can not find the small little screws to close out where the wires are, which leads to an inconvenience of having to do a drive to the nearest home depot to find the same ones especially after paying a fee of $90 for the HVAC technician to come out and run their tests. We went back to our cameras to verify what HVAC technician left this fully open and it was with trueair’s technician. Even though it’s a pretty simple fix, it’s the principle of basic customer service. A customer pays a fee for the services a company is providing. We are being left with another smaller problem besides fixing the bigger problem (AC going out).
Kelley Noelle
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August 02, 2024
I had a great experience with True Home Heating and Air Conditioning. My technician, Tanner, was exceptional. He was very timely, giving me a heads-up when he was en route to my house, which I greatly appreciated. Upon arrival, Tanner was thorough, informative, and respectful of my home. He explained everything clearly and ensured that I understood the work being done (HVAC maintenance). The customer service from start to finish was top-notch, making the entire process smooth and stress-free. Thank you, Tanner, for your professionalism and excellent service!
Had a tech come out today to replace our thermostats and do a maintenance on our system. They have me a 2 hour window which is very helpful!! I was then Notified a half a hour before they would be arriving. Tanner was my technician and was awesome. He put shoe covers on as to not get my carpet dirty. He was very clean and tidy with his work. He was very knowledgeable of my system and answered all my questions! Awesome job would highly recommend True Home. Thank you Tanner.
Office experience: Office staff was friendly and fairly knowledgeable. There was a small miscommunication on what services I wanted completed during my visit. The set up in back office is using an app that caused minor technical delays during the appointment. Technician: Tanner was my technician. He was punctual, friendly, knowledgeable and very efficient with his time. He was patient with my list of my questions and proved to be a subject matter expert. Repair was done quickly and we validated the fix together. Tanner provided clarity, and instilled confidence that I can rely on this company in the future. Thanks Tanner for practicing patience and sharing knowledge with a customer, providing excellent service!
True Home was great. The tech was friendly and respectful. Put shoe covers on before entering. He gave me an orientation on my aging AC system and told me how to optimize its performance. Also invited me to join him as he worked on the system and explained what he was doing. Great service. Great price.
Only reason leaving a 3 star review is because our AC unit was left fully open and unscrewed outside. We can not find the small little screws to close out where the wires are, which leads to an inconvenience of having to do a drive to the nearest home depot to find the same ones especially after paying a fee of $90 for the HVAC technician to come out and run their tests. We went back to our cameras to verify what HVAC technician left this fully open and it was with trueair’s technician. Even though it’s a pretty simple fix, it’s the principle of basic customer service. A customer pays a fee for the services a company is providing. We are being left with another smaller problem besides fixing the bigger problem (AC going out).
I had a great experience with True Home Heating and Air Conditioning. My technician, Tanner, was exceptional. He was very timely, giving me a heads-up when he was en route to my house, which I greatly appreciated. Upon arrival, Tanner was thorough, informative, and respectful of my home. He explained everything clearly and ensured that I understood the work being done (HVAC maintenance). The customer service from start to finish was top-notch, making the entire process smooth and stress-free. Thank you, Tanner, for your professionalism and excellent service!