The phone operator is unpleasant and comes across rude. I have called Aliso Air for the 3rd time today for the heater blowing out cold air, but because I called in February 2022 and November 2022 and now April 2024, this does not constitute as consistent issues. Apparently I should have waited to call in January 2023 instead of November 2022 and then the phone operator would see this as a consistent issue and waive the fee. I moved into my brand new home in January 2022 and have called Aliso Air for the same issue 3 times now. I believe that is as consistent as you can get. I will be looking for a new repair service as I need the truth of the issue with heat blowing out cold air each time cold weather comes around.
Joe Byars
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March 10, 2023
At such a good price, I was concerned about the crew that was going to do the AC/Furnace/Thermostat installation as I had two disastrous installations (carpeting & kitchen appliances) from a major chain hardware store in the past. Quite the opposite it turns out. The three man crew and a quick visit from the supervisor removed and replaced the three major devices in about 6.5 hours with no mess left behind. The results were a fully functioning system with no glitches. They upgraded the system to current code and being in the service industry myself, I detected no kludges, quick fixes, shoddy workmanship or anything short of professional workmanship. At one point, when removing the old condenser, oil spilled onto my red brick patio which I only noticed when two of the crew were on their hands and knees cleaning it up with a degreaser. Once dried, there was no trace of the oil. Everything looked so good I sent pictures of the equipment to others to brag about my investment (I did the foil on the walls as the walls were in terrible condition - Aliso Air did the floor). The performance is exceptional as well - the salesman did not do a high pressure sales pitch and selected the right equipment at the right price. Professionals.
Hcpunk
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December 26, 2023
I had an unpleasant encounter with a phone operator who displayed a highly aggressive attitude towards customers, making the communication quite unpleasant. This has occurred on multiple occasions, leading me to prefer avoiding any further dealings with this company due to the poor behavior of their operators.
On a positive note, the service provided by the workers is commendable. Despite needing multiple visits to address issues, they demonstrate professionalism and dedication to getting things right (although I would prefer a quicker resolution during the initial visit, I understand the challenges).
In summary, I would rate the overall experience with this company as 2 stars. While the workers are excellent, the subpar management and operations make me hesitant to consider rehiring their services.
Lynn Turley
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August 03, 2023
Do not use Aliso Air, Inc. if considering any air conditioning/heating needs. Hired Aliso Air to replace my total system ($9,500). Ok, but less than two years in , I had problems with the cooling. Tech that was sent out did not know what he was doing. Fast forward to two weeks ago. I called and was given an appointment for 10 days later. My house reached 86* on many of those days! When the tech came out I was told the coil was bad . Aliso Air informed me that the labor would be $2,100!!! They do not stand behind the products they install. Aliso Air, Inc. are a bunch of crooks!
Ron Grater
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July 05, 2022
My home had Aliso Air's Carrier HVAC system originally when built. They only need to repair a few things over the years. After 31 years, I hired them to replace my system with a new LENNOX system. I had other quotes, but Aliso Air's was very competitive plus install the original one when the home was built. So, I picked Aliso Air and I could not have been more pleased. They gave me a date and told me it would take 3 days to remove and install the new units. They showed up on time, put drop cloths over everywhere they would be moving the old system out, including the old ducting. The first day they took out and haul away the old system. Second day, they started the install, with new compressors outside and then the 3rd day (and some of the 1st) they installed the new unit in the garage and the other one in attic, plus new ducting. They hung the ducting with straps, so it was off the attic floor. It looked much neater than before. They installed the thermostats and then tested the entire system for leaks, etc. The last day they finished around noon. They took their time showing us how to operate the units and the thermostats. BTW they used Honeywell top of the line thermostats that are WIFI compatible so you can load an app onto your phone and operate them remotely from any room in the home. We absolute love our new air conditioning systems. It feels like a new home. And they are so quiet. I had a thermostat stop working after about 1 or 2 days after install. I called Aliso Air and within an hour, a very knowledgeable repair person showed up and pinpoint the problem to the wiring at the thermostat. A wire had popped out and he reinstalled it better and now problems since. the filters are filtering out the particles in the air very well. We put the fan on run periodically throughout the day and it comes on and off during the day and night and keeps the air clean. I rated Aliso Air a 5 overall! The salesperson was great, the installers were great, the office staff were great. I highly recommend Aliso Air. Also, my neighbor used them about 3 years ago to replace his Carrier system and was quite happy also.
Our Address
29736 Avenida de las Banderas, Rancho Santa Margarita, CA 92688, USA
The phone operator is unpleasant and comes across rude. I have called Aliso Air for the 3rd time today for the heater blowing out cold air, but because I called in February 2022 and November 2022 and now April 2024, this does not constitute as consistent issues. Apparently I should have waited to call in January 2023 instead of November 2022 and then the phone operator would see this as a consistent issue and waive the fee. I moved into my brand new home in January 2022 and have called Aliso Air for the same issue 3 times now. I believe that is as consistent as you can get. I will be looking for a new repair service as I need the truth of the issue with heat blowing out cold air each time cold weather comes around.
At such a good price, I was concerned about the crew that was going to do the AC/Furnace/Thermostat installation as I had two disastrous installations (carpeting & kitchen appliances) from a major chain hardware store in the past. Quite the opposite it turns out. The three man crew and a quick visit from the supervisor removed and replaced the three major devices in about 6.5 hours with no mess left behind. The results were a fully functioning system with no glitches. They upgraded the system to current code and being in the service industry myself, I detected no kludges, quick fixes, shoddy workmanship or anything short of professional workmanship. At one point, when removing the old condenser, oil spilled onto my red brick patio which I only noticed when two of the crew were on their hands and knees cleaning it up with a degreaser. Once dried, there was no trace of the oil. Everything looked so good I sent pictures of the equipment to others to brag about my investment (I did the foil on the walls as the walls were in terrible condition - Aliso Air did the floor). The performance is exceptional as well - the salesman did not do a high pressure sales pitch and selected the right equipment at the right price. Professionals.
I had an unpleasant encounter with a phone operator who displayed a highly aggressive attitude towards customers, making the communication quite unpleasant. This has occurred on multiple occasions, leading me to prefer avoiding any further dealings with this company due to the poor behavior of their operators. On a positive note, the service provided by the workers is commendable. Despite needing multiple visits to address issues, they demonstrate professionalism and dedication to getting things right (although I would prefer a quicker resolution during the initial visit, I understand the challenges). In summary, I would rate the overall experience with this company as 2 stars. While the workers are excellent, the subpar management and operations make me hesitant to consider rehiring their services.
Do not use Aliso Air, Inc. if considering any air conditioning/heating needs. Hired Aliso Air to replace my total system ($9,500). Ok, but less than two years in , I had problems with the cooling. Tech that was sent out did not know what he was doing. Fast forward to two weeks ago. I called and was given an appointment for 10 days later. My house reached 86* on many of those days! When the tech came out I was told the coil was bad . Aliso Air informed me that the labor would be $2,100!!! They do not stand behind the products they install. Aliso Air, Inc. are a bunch of crooks!
My home had Aliso Air's Carrier HVAC system originally when built. They only need to repair a few things over the years. After 31 years, I hired them to replace my system with a new LENNOX system. I had other quotes, but Aliso Air's was very competitive plus install the original one when the home was built. So, I picked Aliso Air and I could not have been more pleased. They gave me a date and told me it would take 3 days to remove and install the new units. They showed up on time, put drop cloths over everywhere they would be moving the old system out, including the old ducting. The first day they took out and haul away the old system. Second day, they started the install, with new compressors outside and then the 3rd day (and some of the 1st) they installed the new unit in the garage and the other one in attic, plus new ducting. They hung the ducting with straps, so it was off the attic floor. It looked much neater than before. They installed the thermostats and then tested the entire system for leaks, etc. The last day they finished around noon. They took their time showing us how to operate the units and the thermostats. BTW they used Honeywell top of the line thermostats that are WIFI compatible so you can load an app onto your phone and operate them remotely from any room in the home. We absolute love our new air conditioning systems. It feels like a new home. And they are so quiet. I had a thermostat stop working after about 1 or 2 days after install. I called Aliso Air and within an hour, a very knowledgeable repair person showed up and pinpoint the problem to the wiring at the thermostat. A wire had popped out and he reinstalled it better and now problems since. the filters are filtering out the particles in the air very well. We put the fan on run periodically throughout the day and it comes on and off during the day and night and keeps the air clean. I rated Aliso Air a 5 overall! The salesperson was great, the installers were great, the office staff were great. I highly recommend Aliso Air. Also, my neighbor used them about 3 years ago to replace his Carrier system and was quite happy also.