I was recommended to Air Care by a friend (a contractor) as my AC was not working. He said this company was honest and highly reliable and he always works with them. JP's assessment was clear and he gave me all options available to me. My unit was very old and the coolant for it was no longer produced. His company still had some in stock so a less expensive option would be to add the coolant to the old unit and hope for the best (although the coolant itself was expensive). More importantly, JP showed me how my furnace had been installed improperly, with multiple codes violated - some serious. The unit was functional but needed to be put to code - an expensive ordeal. There was never any pressure on his part which option I should take - the choice was mine. I didn’t want to gamble on an old AC – as well, for safety reasons (for the furnace), I chose to replace both units and install a heat pump system. There were multiple rebates associated with it and it will significantly lower my winter gas bill as it does not use gas. It should also reduce my electricity bill in the summer as it is much more efficient than standard ACs. I went into detail on this review as I highly recommend Air Care. They respond promptly, took pictures throughout the job to show me what was done as well as explained this installation required an inspection by the city (which was never done by the previous company). The inspector said the job was very well done. I highly recommend them.
Andrew Risteen
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May 29, 2024
After meeting with Taylor and going over the options for our 34 year old air and heating system AirCare completely replaced everything including the duct work in our house. The installers were professional, efficient and made sure the system was functioning properly before they left. All the work was done when they said it would be. We are very happy with their service. I would highly recommend them.
Carla Leininger
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July 19, 2024
Matt saved the day! With temperatures rising and my air conditioning failing, it was wonderful to see Matt take care of this appliance. He was quick to inspect everything and pinpoint the problem. Then he quickly got approval to move forward with the motor replacement and within an hour he was back. He finished the repair, cleaned the filter, added some Freon and soon the apartment started cooling down.
Matt is courteous, professional, joyful and I highly recommend him!
I did not pay for the repair so I can't access price and value.
Kenny H
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June 10, 2024
Air Care heating and Air Conditioning has been a great experience! Our A/C was suddenly pumping warm air last week and after checking the usual things, air filter, condensate drain line, fuses, compressor fan (for cleanliness and operation), I called Air Care on Saturday morning and they were able to confirm that they did the install back in 2019 and had my name on file! I scheduled an appointment for Monday morning and was told that Jimmy would be my technician. At 7:47am on Monday I got the call from Jimmy and he said he was enrolled and would arrive in about 35 min. I confirmed that would be fine. Upon arrival, Jimmy introduced Evan, a trainee that was shadowing. Jimmy asked what the problem was and I explained that the A/C has been running warm and not cooling. They asked to enter the house and I was happy to see they came prepared with booties for their shoes. Both were polite and professional in appearance. After checking the thermostat they went outside to the compressor unit. After about an hour of work the A/C was fixed and they identified that the problem was a starter switch for the compressor. Thankfully they came prepared and had the replacement part on them! On top of that I was pleased to hear that the parts were covered under warranty! They gave me some additional advice on general upkeep and things to keep in mind for continued smooth operation. I would highly recommend Air Care based on their commitment to customers, their professionalism, service, being prepared, courtesy, friendliness and good communication skills.
Monica Thomsen
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June 25, 2024
Our AC went out first day into the hot summer.
I was able to be assisted by Jack Maskrey.
He was in and out so quick.
Explained the process and even took the time to show us what was faulty with our AC unit.
The fact that Jack extended his already late day to ensure we had cold air that night will make us a returning customer!
Thank you Jack!
Our Address
30211 Avenida de las Banderas #200, Rancho Santa Margarita, CA 92688, USA
I was recommended to Air Care by a friend (a contractor) as my AC was not working. He said this company was honest and highly reliable and he always works with them. JP's assessment was clear and he gave me all options available to me. My unit was very old and the coolant for it was no longer produced. His company still had some in stock so a less expensive option would be to add the coolant to the old unit and hope for the best (although the coolant itself was expensive). More importantly, JP showed me how my furnace had been installed improperly, with multiple codes violated - some serious. The unit was functional but needed to be put to code - an expensive ordeal. There was never any pressure on his part which option I should take - the choice was mine. I didn’t want to gamble on an old AC – as well, for safety reasons (for the furnace), I chose to replace both units and install a heat pump system. There were multiple rebates associated with it and it will significantly lower my winter gas bill as it does not use gas. It should also reduce my electricity bill in the summer as it is much more efficient than standard ACs. I went into detail on this review as I highly recommend Air Care. They respond promptly, took pictures throughout the job to show me what was done as well as explained this installation required an inspection by the city (which was never done by the previous company). The inspector said the job was very well done. I highly recommend them.
After meeting with Taylor and going over the options for our 34 year old air and heating system AirCare completely replaced everything including the duct work in our house. The installers were professional, efficient and made sure the system was functioning properly before they left. All the work was done when they said it would be. We are very happy with their service. I would highly recommend them.
Matt saved the day! With temperatures rising and my air conditioning failing, it was wonderful to see Matt take care of this appliance. He was quick to inspect everything and pinpoint the problem. Then he quickly got approval to move forward with the motor replacement and within an hour he was back. He finished the repair, cleaned the filter, added some Freon and soon the apartment started cooling down. Matt is courteous, professional, joyful and I highly recommend him! I did not pay for the repair so I can't access price and value.
Air Care heating and Air Conditioning has been a great experience! Our A/C was suddenly pumping warm air last week and after checking the usual things, air filter, condensate drain line, fuses, compressor fan (for cleanliness and operation), I called Air Care on Saturday morning and they were able to confirm that they did the install back in 2019 and had my name on file! I scheduled an appointment for Monday morning and was told that Jimmy would be my technician. At 7:47am on Monday I got the call from Jimmy and he said he was enrolled and would arrive in about 35 min. I confirmed that would be fine. Upon arrival, Jimmy introduced Evan, a trainee that was shadowing. Jimmy asked what the problem was and I explained that the A/C has been running warm and not cooling. They asked to enter the house and I was happy to see they came prepared with booties for their shoes. Both were polite and professional in appearance. After checking the thermostat they went outside to the compressor unit. After about an hour of work the A/C was fixed and they identified that the problem was a starter switch for the compressor. Thankfully they came prepared and had the replacement part on them! On top of that I was pleased to hear that the parts were covered under warranty! They gave me some additional advice on general upkeep and things to keep in mind for continued smooth operation. I would highly recommend Air Care based on their commitment to customers, their professionalism, service, being prepared, courtesy, friendliness and good communication skills.
Our AC went out first day into the hot summer. I was able to be assisted by Jack Maskrey. He was in and out so quick. Explained the process and even took the time to show us what was faulty with our AC unit. The fact that Jack extended his already late day to ensure we had cold air that night will make us a returning customer! Thank you Jack!