I have used Alicia Air in the past and thought I could trust their integrity and recommendations. I paid over $13,000 for a ductless unit, to be added to a rental unit in Huntington Beach. This unit has had 3 motors fail, multiple service calls, along with spitting out water into the room, loud noises, code errors unable to reset, not working, etc..It is currently not functioning at all. I have requested that this Carrier unit be replaced with a Mitsubishi unit. At the same time in another state, I had a Mitsubishi ductless system installed and it is fabulous. My Huntington Beach rental unit is without heating or a/c for close to a month. I have no confirmed resolution. I have requested the Carrier Brand (Lemon unit) be replaced with a Mitsubishi. At this point Mike is not taking responsibility for the Carrier unit, he states he is waiting on manufacturer to approve a refund. I informed him, it was his company that installed and recommended this unit. It is his name and company that should stand behind their product. If this issue is resolved, I will add to this review. So far, I am having zero success replacing this horrible, unreliable and completely non functioning unit. I am calling Alicia Air on a regular basis and still no resolution and when I leave message a call is never returned, as stated it would be.
Ned Ramsay
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June 29, 2022
After receiving poor service from our home warranty company we called Alicia Air on the recommendation of a neighbor. They were well organized, on-time and professional.
Bryan Perez was knowledgeable and courteous, explained what was going on and set up same day testing of the equipment which found 2 faulty parts. They supplied us with a document to show to the home warranty company that multiple parts of the system were failing.
We will use Alicia Air for everything needed going forward. Excellent company
Frank Reilly
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April 12, 2022
I call Alicia Air Yesterday morning right when they opened to tell that my A/C system had broken down on late Friday night on one of the hottest days we have had here.
They were very professional in listening to my problem and were able to schedule a appointment yesterday afternoon.
Matt came when they said he would and I received a email prior to his arrival saying he was on his way with his picture.
Matt evaluated the problem, was able to repair it and then he checked the complete system to make sure it was working properly before he left.
I Have and will Continue to Recommend Alicia Air to any Family Members, Friends or Neighbors.
Kelly Lindgren
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June 10, 2020
I have been a customer of Alicia Air for several years. They installed my current Carrier system and I had a very good experience with them from start to finish. This past weekend, my parents had an issue with their thermostat and, with this extreme heat, I was very concerned that they would not be able to use their A/C. Even though my parents had never used Alicia Air's services before, the service man was able to get to my parents' house within one day and resolve the issue. I continue to be very impressed with their professionalism and helpfulness.
Paul Worne
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June 01, 2022
In May 2022, Alicia Air Conditioning & Heating installed a complete Carrier HVAC and Air Conditioning System, including a Honeywell smart thermostat, in our 1985-built new home. From the beginning of the estimating process through installation, the experience and quality of the equipment, installation and technicians were top-notch. Great communication and follow up as well. Will definitely recommend to our friends and family for any service they provide...A+
I have used Alicia Air in the past and thought I could trust their integrity and recommendations. I paid over $13,000 for a ductless unit, to be added to a rental unit in Huntington Beach. This unit has had 3 motors fail, multiple service calls, along with spitting out water into the room, loud noises, code errors unable to reset, not working, etc..It is currently not functioning at all. I have requested that this Carrier unit be replaced with a Mitsubishi unit. At the same time in another state, I had a Mitsubishi ductless system installed and it is fabulous. My Huntington Beach rental unit is without heating or a/c for close to a month. I have no confirmed resolution. I have requested the Carrier Brand (Lemon unit) be replaced with a Mitsubishi. At this point Mike is not taking responsibility for the Carrier unit, he states he is waiting on manufacturer to approve a refund. I informed him, it was his company that installed and recommended this unit. It is his name and company that should stand behind their product. If this issue is resolved, I will add to this review. So far, I am having zero success replacing this horrible, unreliable and completely non functioning unit. I am calling Alicia Air on a regular basis and still no resolution and when I leave message a call is never returned, as stated it would be.
After receiving poor service from our home warranty company we called Alicia Air on the recommendation of a neighbor. They were well organized, on-time and professional. Bryan Perez was knowledgeable and courteous, explained what was going on and set up same day testing of the equipment which found 2 faulty parts. They supplied us with a document to show to the home warranty company that multiple parts of the system were failing. We will use Alicia Air for everything needed going forward. Excellent company
I call Alicia Air Yesterday morning right when they opened to tell that my A/C system had broken down on late Friday night on one of the hottest days we have had here. They were very professional in listening to my problem and were able to schedule a appointment yesterday afternoon. Matt came when they said he would and I received a email prior to his arrival saying he was on his way with his picture. Matt evaluated the problem, was able to repair it and then he checked the complete system to make sure it was working properly before he left. I Have and will Continue to Recommend Alicia Air to any Family Members, Friends or Neighbors.
I have been a customer of Alicia Air for several years. They installed my current Carrier system and I had a very good experience with them from start to finish. This past weekend, my parents had an issue with their thermostat and, with this extreme heat, I was very concerned that they would not be able to use their A/C. Even though my parents had never used Alicia Air's services before, the service man was able to get to my parents' house within one day and resolve the issue. I continue to be very impressed with their professionalism and helpfulness.
In May 2022, Alicia Air Conditioning & Heating installed a complete Carrier HVAC and Air Conditioning System, including a Honeywell smart thermostat, in our 1985-built new home. From the beginning of the estimating process through installation, the experience and quality of the equipment, installation and technicians were top-notch. Great communication and follow up as well. Will definitely recommend to our friends and family for any service they provide...A+