**WARNING** DO NOT USE I am writing this formal review to express my profound disappointment with the abysmal customer service provided by DC Plumbing. Despite the commendable efforts of their service representative, Damian, the overall experience has been nothing short of disastrous. My interactions with the company, specifically with the owner Dave, have left me feeling thoroughly frustrated and unsupported. The crux of my dissatisfaction lies in the fact that I engaged DC Plumbing for a seemingly straightforward issue: a persistent leak in my bathroom. I paid for a total of four service calls, each supposedly aimed at resolving this single problem. Regrettably, despite the substantial financial investment of over $2500, the issue remained unresolved after these repeated attempts. Furthermore, the lack of responsiveness from the owner, Dave, is particularly troubling. In a situation where open communication and transparency are vital, I found Dave's attitude to be utterly dismissive and unprofessional. After the first three service calls failed to rectify the issue, I attempted to contact Dave to discuss the ongoing problem and seek a solution. To my dismay, my attempts were met with silence. Not only did Dave fail to respond to my inquiries, but he also took the shocking step of blocking my phone number, effectively cutting off any means of communication. The only positive aspect of my interaction with DC Plumbing was the exceptional service provided by Damian, the service representative who attended all four service calls. Damian's dedication, professionalism, and diligence in attempting to resolve the issue were truly commendable. His efforts underscore the stark contrast between his commitment to his job and the glaring shortcomings of the company's customer service as a whole. In conclusion, my experience with DC Plumbing has been marked by sheer frustration and a profound sense of disappointment. The lack of accountability demonstrated by the owner, Dave, and the repeated failures to address the underlying issue despite substantial financial investment have left me disheartened. It is my hope that this review serves as both a critique of the company's subpar customer service and an acknowledgment of Damian's outstanding performance amid unfavorable circumstances. Prospective customers deserve a reliable and responsive service provider. Unfortunately, DC Plumbing falls far short of meeting these expectations. I cannot, in good conscience, recommend their services based on the demonstrated disregard for customer concerns and the inability to deliver on their promises. Sincerely, Andrew
Damien and Christian came to my residence and repaired and replace the main drain. They did fabulous work. They’re great employees they later came back to place a cartridge in my shower and also a valve in a toilet tank quickly neatly efficiently Damien and Christian are an asset to the company.
After purchasing a home, we had DC Plumbing out to help us with our furnace that had been “red-tagged” by the gas company. The technician was honest and thorough explaining the issues and offering solutions. Dave (the owner) became personally involved in our decision weighing all the pros and cons including the ultimate decision to move forward with the installation of a new heat pump and air handler. Though we looked a lot other options for due diligence we ultimately went with DC Plumbing because of their responsiveness, follow-up and quality recommended solutions. The entire experience with the DC Plumbing team was excellent including communication, responsiveness, delivery, installation and final walk through. Though it was an unexpected expense, we are confident we made the right decision and super happy with the end-result. I highly recommend DC Plumbing if you are looking for good honest people with quality products they stand behind.
I am pleased to give DC Plumbing a 5 Star Rating. I needed to have a new hot water heater and so had DC Plumbing install a Tankless Water Heater. They were the first to respond to my on-line request for plumbing services and Dave the owner called me personally to discuss the problem. Dave sent Robert to do the installation. Robert was OUTSTANDING. He was extremely knowledgeable on all aspects of plumbing. His professionalism and his friendly attitude and customer service were exceptional. Robert had a helper, Halsted, a nice young man in training who was eager to learn. They were a great team and reflected very positively on DC Plumbing. I am so glad that I found a source of plumbing services that is responsive, knowledgeable and cares about the customer. DC Plumbing will be my first call when I have plumbing needs in the future. I highly recommend them. Sincerely, Robert B. Laguna Niguel
I called DC Plumbing on a Sunday for a major sewer blockage while we were entertaining guests. Damian arrived to our home and was very professional and knowledgeable. He took the time to explain the whole situation. Damian had the job completed within 2 hours of me placing the phone call. I was very impressed with the services I received and will definitely use DC plumbing the next time I have any issues!
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