An overdue review but I had a new Heat Pump Water Heater with Drain Town in February 2024. Overall great experience with this company. They do thorough clean work and eager to earn your business.
Consultation: Dakota came within 2-3 days of me submitting an inquiry for a new Heat Pump Water Heater. Told him my preferences and plans to reroute water lines and actual unit into my garage. I had a lot of inquiries regarding models, efficiency, and what needed to be done on my end. Dakota and his team definitely have their recommendations but I did a significant amount of research in what specific models I wanted installed. I was sitting on a few quotes and Dakota had reached out and his receptiveness to my inquiries, concerns, and timing won me over.
Installation: I would like to preface there ended up being some complications(to no one's fault) during my install so instead of having my work done within 2 days it ended up being 2.5 days. Dakota was unable to start installation however he was able to finish up on the final day. Work was clean, to my preferences, and to spec with Santa Ana permit code. I was very impressed with the work.
Would definitely have this team come out for any Drain/Water Heater needs.
hassan taheri
-
January 08, 2025
When you're dealing with a broken pipe that has flooded your house, it's natural to feel overwhelmed with anxiety and stress about how to get your life back to normal—on top of worrying about the cost of repairs. When a representative from Drain Town Rooter showed up at my door to provide an estimate, they immediately earned my trust and comfort, significantly reducing my anxiety in a way that no other company had.
At that moment, I decided to take a chance on Drain Town Rooter, and it turned out to be the best decision I could have made. Dakota was fantastic at explaining the process, timeline, and costs involved. The team did exactly as Dakota described, completing the entire re-piping of my house in just two days.
I was also impressed by how meticulous and clean the team was. They carefully covered my furniture, masked the walls, and thoroughly cleaned up after completing the job. After they were done, I was amazed—you couldn't even tell where they had patched and textured the areas in the ceiling and walls where they made holes to route the new pipes. They were incredibly strategic in routing the pipes, minimizing the number of holes required in the walls and ceiling.
I also have to mention that their estimate was the most cost-effective among all the options I considered. I wholeheartedly recommend Drain Town Rooter, and I want to give special thanks to Dakota for his excellent communication and for keeping his promises.
Thank you, Drain Town Rooter!
Erin Capobianco
-
August 23, 2024
I had a very positive experience with Jerod, Gabriel, Aaron and Eric. We have an older hillside home that had collapsing cast iron pipes. They need to cut into the downstairs foundation, dig 4 feet down to expose all the old pipes with multiple connections. They replaced all the cast iron and had it all back together by the end of the 4th day. It was s very messy job but they kept the mess confined and left the house very neat. They had a wonderful referral for a tile guy to replace the bathroom tiles that had to be removed. Everyone of them was courteous, considerate and communicated every step of the way. It wasn’t cheap, but I am happy to pay when the experience was excellent.
Alyssa Palma
-
September 11, 2024
Great experience with Drain Town Rooter. Ryan, the owner, was very friendly and had excellent communication during my over night plumbing emergency. He walked me through how to slow down the issue until him and his team could arrive in the morning. Ryan and Jugo were very friendly and efficient, they talked me through the issue the whole way. They made sure they brought towels to avoid any messes and cleaned up after they fixed the issue.
My faucet works better than it ever has!
The price was reasonable as well.
I will be calling Ryan for any future plumbing needs!
Scott Hoerling
-
November 12, 2024
Overall, I’d definitely recommend Drain Town Rooter! They moved my appt up due to an opening coming available sooner. The tech recommended everything I needed and provided details about the problem I had. Replaced my water heater up to code in a short period of time the following day. Didn’t even need to be home for them to get the job done. Great service, highly recommend!
Our Address
23342 Madero Suite F, Mission Viejo, CA 92691, USA
An overdue review but I had a new Heat Pump Water Heater with Drain Town in February 2024. Overall great experience with this company. They do thorough clean work and eager to earn your business. Consultation: Dakota came within 2-3 days of me submitting an inquiry for a new Heat Pump Water Heater. Told him my preferences and plans to reroute water lines and actual unit into my garage. I had a lot of inquiries regarding models, efficiency, and what needed to be done on my end. Dakota and his team definitely have their recommendations but I did a significant amount of research in what specific models I wanted installed. I was sitting on a few quotes and Dakota had reached out and his receptiveness to my inquiries, concerns, and timing won me over. Installation: I would like to preface there ended up being some complications(to no one's fault) during my install so instead of having my work done within 2 days it ended up being 2.5 days. Dakota was unable to start installation however he was able to finish up on the final day. Work was clean, to my preferences, and to spec with Santa Ana permit code. I was very impressed with the work. Would definitely have this team come out for any Drain/Water Heater needs.
When you're dealing with a broken pipe that has flooded your house, it's natural to feel overwhelmed with anxiety and stress about how to get your life back to normal—on top of worrying about the cost of repairs. When a representative from Drain Town Rooter showed up at my door to provide an estimate, they immediately earned my trust and comfort, significantly reducing my anxiety in a way that no other company had. At that moment, I decided to take a chance on Drain Town Rooter, and it turned out to be the best decision I could have made. Dakota was fantastic at explaining the process, timeline, and costs involved. The team did exactly as Dakota described, completing the entire re-piping of my house in just two days. I was also impressed by how meticulous and clean the team was. They carefully covered my furniture, masked the walls, and thoroughly cleaned up after completing the job. After they were done, I was amazed—you couldn't even tell where they had patched and textured the areas in the ceiling and walls where they made holes to route the new pipes. They were incredibly strategic in routing the pipes, minimizing the number of holes required in the walls and ceiling. I also have to mention that their estimate was the most cost-effective among all the options I considered. I wholeheartedly recommend Drain Town Rooter, and I want to give special thanks to Dakota for his excellent communication and for keeping his promises. Thank you, Drain Town Rooter!
I had a very positive experience with Jerod, Gabriel, Aaron and Eric. We have an older hillside home that had collapsing cast iron pipes. They need to cut into the downstairs foundation, dig 4 feet down to expose all the old pipes with multiple connections. They replaced all the cast iron and had it all back together by the end of the 4th day. It was s very messy job but they kept the mess confined and left the house very neat. They had a wonderful referral for a tile guy to replace the bathroom tiles that had to be removed. Everyone of them was courteous, considerate and communicated every step of the way. It wasn’t cheap, but I am happy to pay when the experience was excellent.
Great experience with Drain Town Rooter. Ryan, the owner, was very friendly and had excellent communication during my over night plumbing emergency. He walked me through how to slow down the issue until him and his team could arrive in the morning. Ryan and Jugo were very friendly and efficient, they talked me through the issue the whole way. They made sure they brought towels to avoid any messes and cleaned up after they fixed the issue. My faucet works better than it ever has! The price was reasonable as well. I will be calling Ryan for any future plumbing needs!
Overall, I’d definitely recommend Drain Town Rooter! They moved my appt up due to an opening coming available sooner. The tech recommended everything I needed and provided details about the problem I had. Replaced my water heater up to code in a short period of time the following day. Didn’t even need to be home for them to get the job done. Great service, highly recommend!