An overdue review but I had a new Heat Pump Water Heater with Drain Town in February 2024. Overall great experience with this company. They do thorough clean work and eager to earn your business.
Consultation: Dakota came within 2-3 days of me submitting an inquiry for a new Heat Pump Water Heater. Told him my preferences and plans to reroute water lines and actual unit into my garage. I had a lot of inquiries regarding models, efficiency, and what needed to be done on my end. Dakota and his team definitely have their recommendations but I did a significant amount of research in what specific models I wanted installed. I was sitting on a few quotes and Dakota had reached out and his receptiveness to my inquiries, concerns, and timing won me over.
Installation: I would like to preface there ended up being some complications(to no one's fault) during my install so instead of having my work done within 2 days it ended up being 2.5 days. Dakota was unable to start installation however he was able to finish up on the final day. Work was clean, to my preferences, and to spec with Santa Ana permit code. I was very impressed with the work.
Would definitely have this team come out for any Drain/Water Heater needs.
Erin Capobianco
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August 23, 2024
I had a very positive experience with Jerod, Gabriel, Aaron and Eric. We have an older hillside home that had collapsing cast iron pipes. They need to cut into the downstairs foundation, dig 4 feet down to expose all the old pipes with multiple connections. They replaced all the cast iron and had it all back together by the end of the 4th day. It was s very messy job but they kept the mess confined and left the house very neat. They had a wonderful referral for a tile guy to replace the bathroom tiles that had to be removed. Everyone of them was courteous, considerate and communicated every step of the way. It wasn’t cheap, but I am happy to pay when the experience was excellent.
Scott Hoerling
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November 12, 2024
Overall, I’d definitely recommend Drain Town Rooter! They moved my appt up due to an opening coming available sooner. The tech recommended everything I needed and provided details about the problem I had. Replaced my water heater up to code in a short period of time the following day. Didn’t even need to be home for them to get the job done. Great service, highly recommend!
Alyssa Palma
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September 11, 2024
Great experience with Drain Town Rooter. Ryan, the owner, was very friendly and had excellent communication during my over night plumbing emergency. He walked me through how to slow down the issue until him and his team could arrive in the morning. Ryan and Jugo were very friendly and efficient, they talked me through the issue the whole way. They made sure they brought towels to avoid any messes and cleaned up after they fixed the issue.
My faucet works better than it ever has!
The price was reasonable as well.
I will be calling Ryan for any future plumbing needs!
Robert A Harrison
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November 13, 2024
Haden was our technician, and he was exceptional. All the work was meticulously executed to very professional standards. The companies pricing is very reasonable.
Our Address
23342 Madero Suite F, Mission Viejo, CA 92691, USA
An overdue review but I had a new Heat Pump Water Heater with Drain Town in February 2024. Overall great experience with this company. They do thorough clean work and eager to earn your business. Consultation: Dakota came within 2-3 days of me submitting an inquiry for a new Heat Pump Water Heater. Told him my preferences and plans to reroute water lines and actual unit into my garage. I had a lot of inquiries regarding models, efficiency, and what needed to be done on my end. Dakota and his team definitely have their recommendations but I did a significant amount of research in what specific models I wanted installed. I was sitting on a few quotes and Dakota had reached out and his receptiveness to my inquiries, concerns, and timing won me over. Installation: I would like to preface there ended up being some complications(to no one's fault) during my install so instead of having my work done within 2 days it ended up being 2.5 days. Dakota was unable to start installation however he was able to finish up on the final day. Work was clean, to my preferences, and to spec with Santa Ana permit code. I was very impressed with the work. Would definitely have this team come out for any Drain/Water Heater needs.
I had a very positive experience with Jerod, Gabriel, Aaron and Eric. We have an older hillside home that had collapsing cast iron pipes. They need to cut into the downstairs foundation, dig 4 feet down to expose all the old pipes with multiple connections. They replaced all the cast iron and had it all back together by the end of the 4th day. It was s very messy job but they kept the mess confined and left the house very neat. They had a wonderful referral for a tile guy to replace the bathroom tiles that had to be removed. Everyone of them was courteous, considerate and communicated every step of the way. It wasn’t cheap, but I am happy to pay when the experience was excellent.
Overall, I’d definitely recommend Drain Town Rooter! They moved my appt up due to an opening coming available sooner. The tech recommended everything I needed and provided details about the problem I had. Replaced my water heater up to code in a short period of time the following day. Didn’t even need to be home for them to get the job done. Great service, highly recommend!
Great experience with Drain Town Rooter. Ryan, the owner, was very friendly and had excellent communication during my over night plumbing emergency. He walked me through how to slow down the issue until him and his team could arrive in the morning. Ryan and Jugo were very friendly and efficient, they talked me through the issue the whole way. They made sure they brought towels to avoid any messes and cleaned up after they fixed the issue. My faucet works better than it ever has! The price was reasonable as well. I will be calling Ryan for any future plumbing needs!
Haden was our technician, and he was exceptional. All the work was meticulously executed to very professional standards. The companies pricing is very reasonable.