Excellent experience from start to finish! They answered my call and took care of everything so quickly. Haden was sent out to assess our broken water heater. It was very old and had rusted through the bottom. He was so knowledgeable and worked efficiently to get it replaced that day. He also made sure to bring it up to code- all for a fair price. He spent so much time answering all of our questions and going over their warranties in detail. We know the job was done well and that we won't have to worry for many years now about our nice new water heater. Love supporting a great local company!
Erin Capobianco
-
August 23, 2024
I had a very positive experience with Jerod, Gabriel, Aaron and Eric. We have an older hillside home that had collapsing cast iron pipes. They need to cut into the downstairs foundation, dig 4 feet down to expose all the old pipes with multiple connections. They replaced all the cast iron and had it all back together by the end of the 4th day. It was s very messy job but they kept the mess confined and left the house very neat. They had a wonderful referral for a tile guy to replace the bathroom tiles that had to be removed. Everyone of them was courteous, considerate and communicated every step of the way. It wasn’t cheap, but I am happy to pay when the experience was excellent.
Samy Tann
-
August 13, 2024
An overdue review but I had a new Heat Pump Water Heater with Drain Town in February 2024. Overall great experience with this company. They do thorough clean work and eager to earn your business.
Consultation: Dakota came within 2-3 days of me submitting an inquiry for a new Heat Pump Water Heater. Told him my preferences and plans to reroute water lines and actual unit into my garage. I had a lot of inquiries regarding models, efficiency, and what needed to be done on my end. Dakota and his team definitely have their recommendations but I did a significant amount of research in what specific models I wanted installed. I was sitting on a few quotes and Dakota had reached out and his receptiveness to my inquiries, concerns, and timing won me over.
Installation: I would like to preface there ended up being some complications(to no one's fault) during my install so instead of having my work done within 2 days it ended up being 2.5 days. Dakota was unable to start installation however he was able to finish up on the final day. Work was clean, to my preferences, and to spec with Santa Ana permit code. I was very impressed with the work.
Would definitely have this team come out for any Drain/Water Heater needs.
Jamie Alan
-
January 23, 2025
Buddy from Drain Town Rooter just left, and we couldn’t be happier with the experience. From start to finish, he was professional, efficient, and personable. He quickly assessed the issue, explained what needed to be done in simple terms, and had it fixed in no time. His extensive knowledge of his trade was immediately apparent, and his friendly demeanor made the whole process stress-free.
We've dealt with many plumbers over the years, but Buddy and the team at Drain Town Rooter truly stand out. The level of care, expertise, and efficiency they provided exceeded our expectations. Without a doubt, they’ll be our go-to for any plumbing needs moving forward. Highly recommend!
Alyssa Palma
-
September 11, 2024
Great experience with Drain Town Rooter. Ryan, the owner, was very friendly and had excellent communication during my over night plumbing emergency. He walked me through how to slow down the issue until him and his team could arrive in the morning. Ryan and Jugo were very friendly and efficient, they talked me through the issue the whole way. They made sure they brought towels to avoid any messes and cleaned up after they fixed the issue.
My faucet works better than it ever has!
The price was reasonable as well.
I will be calling Ryan for any future plumbing needs!
Our Address
23342 Madero Suite F, Mission Viejo, CA 92691, USA
Excellent experience from start to finish! They answered my call and took care of everything so quickly. Haden was sent out to assess our broken water heater. It was very old and had rusted through the bottom. He was so knowledgeable and worked efficiently to get it replaced that day. He also made sure to bring it up to code- all for a fair price. He spent so much time answering all of our questions and going over their warranties in detail. We know the job was done well and that we won't have to worry for many years now about our nice new water heater. Love supporting a great local company!
I had a very positive experience with Jerod, Gabriel, Aaron and Eric. We have an older hillside home that had collapsing cast iron pipes. They need to cut into the downstairs foundation, dig 4 feet down to expose all the old pipes with multiple connections. They replaced all the cast iron and had it all back together by the end of the 4th day. It was s very messy job but they kept the mess confined and left the house very neat. They had a wonderful referral for a tile guy to replace the bathroom tiles that had to be removed. Everyone of them was courteous, considerate and communicated every step of the way. It wasn’t cheap, but I am happy to pay when the experience was excellent.
An overdue review but I had a new Heat Pump Water Heater with Drain Town in February 2024. Overall great experience with this company. They do thorough clean work and eager to earn your business. Consultation: Dakota came within 2-3 days of me submitting an inquiry for a new Heat Pump Water Heater. Told him my preferences and plans to reroute water lines and actual unit into my garage. I had a lot of inquiries regarding models, efficiency, and what needed to be done on my end. Dakota and his team definitely have their recommendations but I did a significant amount of research in what specific models I wanted installed. I was sitting on a few quotes and Dakota had reached out and his receptiveness to my inquiries, concerns, and timing won me over. Installation: I would like to preface there ended up being some complications(to no one's fault) during my install so instead of having my work done within 2 days it ended up being 2.5 days. Dakota was unable to start installation however he was able to finish up on the final day. Work was clean, to my preferences, and to spec with Santa Ana permit code. I was very impressed with the work. Would definitely have this team come out for any Drain/Water Heater needs.
Buddy from Drain Town Rooter just left, and we couldn’t be happier with the experience. From start to finish, he was professional, efficient, and personable. He quickly assessed the issue, explained what needed to be done in simple terms, and had it fixed in no time. His extensive knowledge of his trade was immediately apparent, and his friendly demeanor made the whole process stress-free. We've dealt with many plumbers over the years, but Buddy and the team at Drain Town Rooter truly stand out. The level of care, expertise, and efficiency they provided exceeded our expectations. Without a doubt, they’ll be our go-to for any plumbing needs moving forward. Highly recommend!
Great experience with Drain Town Rooter. Ryan, the owner, was very friendly and had excellent communication during my over night plumbing emergency. He walked me through how to slow down the issue until him and his team could arrive in the morning. Ryan and Jugo were very friendly and efficient, they talked me through the issue the whole way. They made sure they brought towels to avoid any messes and cleaned up after they fixed the issue. My faucet works better than it ever has! The price was reasonable as well. I will be calling Ryan for any future plumbing needs!