I hired McMaster to replace my furnaces and AC condensers with Carrier heat pumps and air handlers. I had 3 other HVAC companies bid the job but Ron was by far the most thorough in evaluating the job and explaining the trade-offs between different systems. The McMaster team did an excellent job planning the project before starting any work. For example, days before our scheduled installation Anthony came to check our electrical and plan out how new 240V circuits and low voltage wiring should be run. This good planning led to a smooth and proper installation with no surprises. The installation passed all tests and inspections with no issues. More importantly, my family has been very happy with our new heat pumps. Not only are we more comfortable with properly sized systems, but our garage and side yard look even nicer than before because of the extremely clean installation by McMaster.
Last summer, I obtained four quotes for a replacement AC and furnace. I did a lot of analysis to figure out the kind of equipment and size of unit that I thought would work well for my home. When Ron McMaster came to my house to give me the quote, he was patient and answered all my questions (and I had a lot). Of the four quotes I got, Ron provided the only one that included the size and kind of equipment that I believed that I needed. The price for the system was fair, IMO. It was not the cheapest, but it included everything I was interested in. And I appreciated that McMaster is a Carrier factory authorized dealer. The team that installed the system was led by Anthony. Each member of the team was very professional and hard-working. They made sure to clean up everything at the end of each day. Anthony was super knowledgeable. There was a loud rattle which I hadn't noticed in my original system because that system was so darned loud. But with the new Carrier system being so quiet, we could then hear the rattle. Anthony ultimately came back and replaced some kind of pipe, eliminating the poorly-routed one from the original unit's installation. Anthony was so patient tracking down what was causing that loud rattle - I was very grateful. Anthony also took time to explain the new thermostat to me. I requested that Anthony place the thermostat in a slightly different location from my original one, resulting in a hole in the drywall from the original thermostat. McMaster arranged for a person to patch and repair the drywall, which I appreciated. Additionally, Jennifer and all the office staff were very kind and helpful in all our interactions. Now I have a quiet system that keeps the house cool in the summer and warm in the winter. I am very happy with my Carrier system. Lastly, everyone who came to my house wore masks due to covid, which I very much appreciated. Thanks to all at McMaster Heating and Air Conditioning!
My service experience with McMaster has been positive and professional, and so good that I hired them for a second job at another property without hesitation! I became acquainted with McMaster while researching a contractor to install a Carrier variable-speed heat pump for our home. I recall a review on their site that was roughly “these are the guys to hire, don’t bother with others.” Well said. These are the guys to hire for professional installation of a Carrier system - done right. Not only do they know the Carrier product line, they are competitive on price and their customer service is what you would expect from a first-rate contractor. Each McMaster person works like they were doing the job for themselves - down to the smallest detail. This means that there is pride of workmanship and you are treated the way you want to be treated. Their excellent service is company wide; from the owner it extends to each crew member and the office staff who coordinate and schedule. Recently I needed to consider replacement or overdue maintenance of a 50+ year old HVAC at a condo property. I did not hesitate to call McMaster. Even though this work was a different scope, their previous work was such a positive experience that I didn’t want to consider any other contractors. Their advice was again honest and valuable. The energy efficiency of a new heat pump system was clearly the most compelling reason for replacement. An appropriate and reasonable unit was suggested, the price was within budget, and they were able to meet my remodel schedule. Communication leading up to installation day with McMaster was again first-rate. The same installation crew delivered and installed a fantastic system in just one day! BTW: the Carrier heat pumps just work and are worth the money, especially a variable-speed setup. Just get it installed by McMaster! Again, these are the guys to hire.
I had a central air conditioner installed on 8-6-20 by McMaster heating and A/C company. They did an awesome job. All the workers were polite and very efficient. In 2011 they also installed a 4 ton gas furnace in the attic with all the ducts, and I am very pleased. I highly recommend McMaster company with any heating or A/C needs. Guy Morrison
We had a new AC unit installed by McMasters recently. Ron was great to work with, gave us tons of information and options and we couldn't say no. We upgraded to a better AC unit for efficiency and the price was super competitive or better then other companies we called. The install was completed within the time frames including changing all the vents within the house. They complied with all safety measures during this COVID time and we couldn't be happier with McMaster air. We loved them so much, we called them to install a new AC unit in my mom's house. We highly recommend McMaster Air, and will use them for all our HVAC needs.
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