Competitively priced and professional. Our crew went above and beyond. We needed a new furnace and it was an attic install. While taking the old furnace out through the hatch the attic the molding around the hatch came loose. It was never on very good. Before I knew it one of the two guys doing the install left to get something at the warehouse. In the time he was gone he fabricated a whole new hatch and brought it back and installed it. I would have been fine if they just reattached the old molding that came loose. Classic under-promise and over deliver ! Five stars in my book!
Geoffrey Gan
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October 10, 2025
I had a ordered a new bathroom faucet from Home Depot and added the install service. First off, there seems to be a disconnect between HD and NG because after I put in the order, I get the automated receipt and delivery tracking from HD - but nothing from NG.
After a few days I received the faucet, but still I never heard from NG. So I call HD and they give me the number to call NG myself. I call them and set up the install appointment a few days out on Friday 12-2pm (there was another time offered at 3-5pm). Who knows if/when I would have gotten on their schedule if I didn't call them. On Thursday, something comes up in my schedule and I change the time to Friday 3-5pm (it was still available).
Friday comes and at 11am someone from NG calls me and says they are at my home. I'm not home and my scheduled time is 3-5pm I tell them. 3pm rolls around and I start the waiting game, which is fine, the time range just started. 4:30 I get a call from NG saying they are on their way. 5 o'clock someone shows up, looks at my bathroom set up and tells me a story that he has a bad back and hurt it earlier in the week, he's too tall for this job and would not fit since he'd have to bend at an angle, .... It's 5pm on a Friday - I get why you don't want to do this work, but what am I supposed to do as the customer. So I tell him its fine and he says okay he'll get someone to call me Monday first thing.
Monday comes and goes almost with no call but at 8:55pm I get a call and a vmail. Really? 9pm?? I don't return the call as I'm actually out of town and not in a place to take a call until later that night. Tuesday morning I call at 7am to reschedule, but have to leave a vmail. Then at 11am Tuesday I get a call saying he is at my house (this time it is a different plumber) - I tell him I'm not there - because I'm not - I'm out of town. I tell him Wednesday is the earliest I can do it.
So Wednesday rolls around and it finally gets done. The second plumber did good work and that's why I'm not giving a 1-star review. But the company's operational organization sucks, which leads to a very poor customer experience.
David Stampfl
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October 16, 2025
I had your company come and check out my unit inside and out. It was very thorough. I have had other companies do this before, but nothing like this time, I was impressed. He was very nice,clean, explained what he was doing and going to do, showed me pictures of what he found. If I decide to get to move forward I will get a estimate from Nexgen for sure.
Pam and Jordan
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July 29, 2025
We had a great experience with Nexgen. Adrian was incredibly helpful, personable and thorough when he came to give an estimate. He also went above and beyond and personally came to install a new sink and filtration system when they were down a person to ensure we got everything done the date we requested. I’ve already recommended a neighbor to Nexgen.
LUAT DO
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October 16, 2025
Christopher arrived at my house on time. He works with a professional manner. Very please with the service. Took out the old toilet and installed the new one.
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23221 Peralta Dr Ste C, Laguna Hills, CA 92653, USA
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Competitively priced and professional. Our crew went above and beyond. We needed a new furnace and it was an attic install. While taking the old furnace out through the hatch the attic the molding around the hatch came loose. It was never on very good. Before I knew it one of the two guys doing the install left to get something at the warehouse. In the time he was gone he fabricated a whole new hatch and brought it back and installed it. I would have been fine if they just reattached the old molding that came loose. Classic under-promise and over deliver ! Five stars in my book!
I had a ordered a new bathroom faucet from Home Depot and added the install service. First off, there seems to be a disconnect between HD and NG because after I put in the order, I get the automated receipt and delivery tracking from HD - but nothing from NG. After a few days I received the faucet, but still I never heard from NG. So I call HD and they give me the number to call NG myself. I call them and set up the install appointment a few days out on Friday 12-2pm (there was another time offered at 3-5pm). Who knows if/when I would have gotten on their schedule if I didn't call them. On Thursday, something comes up in my schedule and I change the time to Friday 3-5pm (it was still available). Friday comes and at 11am someone from NG calls me and says they are at my home. I'm not home and my scheduled time is 3-5pm I tell them. 3pm rolls around and I start the waiting game, which is fine, the time range just started. 4:30 I get a call from NG saying they are on their way. 5 o'clock someone shows up, looks at my bathroom set up and tells me a story that he has a bad back and hurt it earlier in the week, he's too tall for this job and would not fit since he'd have to bend at an angle, .... It's 5pm on a Friday - I get why you don't want to do this work, but what am I supposed to do as the customer. So I tell him its fine and he says okay he'll get someone to call me Monday first thing. Monday comes and goes almost with no call but at 8:55pm I get a call and a vmail. Really? 9pm?? I don't return the call as I'm actually out of town and not in a place to take a call until later that night. Tuesday morning I call at 7am to reschedule, but have to leave a vmail. Then at 11am Tuesday I get a call saying he is at my house (this time it is a different plumber) - I tell him I'm not there - because I'm not - I'm out of town. I tell him Wednesday is the earliest I can do it. So Wednesday rolls around and it finally gets done. The second plumber did good work and that's why I'm not giving a 1-star review. But the company's operational organization sucks, which leads to a very poor customer experience.
I had your company come and check out my unit inside and out. It was very thorough. I have had other companies do this before, but nothing like this time, I was impressed. He was very nice,clean, explained what he was doing and going to do, showed me pictures of what he found. If I decide to get to move forward I will get a estimate from Nexgen for sure.
We had a great experience with Nexgen. Adrian was incredibly helpful, personable and thorough when he came to give an estimate. He also went above and beyond and personally came to install a new sink and filtration system when they were down a person to ensure we got everything done the date we requested. I’ve already recommended a neighbor to Nexgen.
Christopher arrived at my house on time. He works with a professional manner. Very please with the service. Took out the old toilet and installed the new one.