A friend of mine (in another state) owns his own heating and cooling business was essential in providing my family guidance as we navigated the very competitive landscape in choosing a new system to replace our dead system upstairs. My friend's first suggestion was that we did not need all the bells and whistles that a lot of the latest systems provided and to go for simple but quality such as American Standard. We took our time and requested proposals and had many inspectors come through to provide a formal assessment and quote.
In the end, we negotiated with Phoenix Air who we found as always honest and upfront from the beginning. Their prices were not the lowest nor the highest, but by then, we knew exactly what we were getting and we even found ourselves with an upgraded unit along with the 0% financing for over a year (which is essential for us).
Since we have 2 units (one on each of the floors in our residence), I intend on replacing the downstairs unit with the same make/model after I finish paying off this first one and we will for sure leverage the research we already have done and use Phoenix Air.
Good luck to those in the same situation.
Jay Borromei
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September 03, 2024
Absolutely awesome! One phone call and they were out in an hr!
We had an issue with our nest thermostat battery dying and the tech from Phoenix Air fixed it in no time flat, it was wired incorrectly. While he was here he took a look at our filter and said it was time to change it, when I said we had some he changed it for me, tested everything and was out.
It was the best AC/Heating service call I have ever experienced hands down. From scheduling to the service call it was great. If you need help with your system, make the call to Phoenix AC and you will be glad you did!
Tami Wilhelm
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January 18, 2024
There is no such thing as 100% perfect installation record! Lets be realistic, stuff happens! Sometimes the expensive unit you got had a bug, or maybe a manufacturing issue. It happens in every industry. Cars, toasters and HVAC systems. It happened to me! When it does happen, that’s when you can really sort the great companies from the not so great ones.
Phoenix Air gave me a fair price and quality installation from the very start. But more importantly, they stood by their promise to take care of me. When my system started having trouble the first winter they didn’t drag me through a bunch of hoops to save themselves money. They changed out my unit with a better fit, never made excuses and never charged me a dime.
I would give them 10 stars for their customer service! 20 stars for the peace of mind they gave and an invitation to Christmas Dinner because they treated us like family. If you are looking for a good company I honestly couldn’t recommend anyone more!
Nathan Kaplan
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December 02, 2022
I moved into a new home and the air conditioning was not working at all. It turned out that there was a major leak in the American Standard evaporator coil. I tried to get my Home Warranty company to deal with the issue and they sent me several contractors who were very frustrating to deal with and claimed that they could not complete the job.
That's when I got in touch with Phoenix. They were awesome. Not only did they take care of everything with the repair (which was pretty complicated because they needed to order a part from the factory), but they also helped me deal with the Home Warranty company. Holly and Sam communicated very clearly and professionally. I always felt like they were really on my side and wanted to get my issues fixed quickly with a high quality of work. The actual repairs went very smoothly. Tyler and Mike were both very professional. Everything is now working great and I was happy with the overall cost. I would definitely be happy to hire them again in the future.
Kamyar Mahdii
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October 12, 2023
Phoenix air truly went above and beyond. I had a previous AC guy come repair my unit two weeks later the whole unit caught on fire and ghosted me. Phoenix air was able to help with processing the warranty and get me a new unit within a week they gave me frequent updates on where we’re at on the next steps, I want to give a shout out to Holly. She really made me a customer for life with her resilience on getting me a new unit. I really appreciate Phoenix air and their great customer service and professional install.
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A friend of mine (in another state) owns his own heating and cooling business was essential in providing my family guidance as we navigated the very competitive landscape in choosing a new system to replace our dead system upstairs. My friend's first suggestion was that we did not need all the bells and whistles that a lot of the latest systems provided and to go for simple but quality such as American Standard. We took our time and requested proposals and had many inspectors come through to provide a formal assessment and quote. In the end, we negotiated with Phoenix Air who we found as always honest and upfront from the beginning. Their prices were not the lowest nor the highest, but by then, we knew exactly what we were getting and we even found ourselves with an upgraded unit along with the 0% financing for over a year (which is essential for us). Since we have 2 units (one on each of the floors in our residence), I intend on replacing the downstairs unit with the same make/model after I finish paying off this first one and we will for sure leverage the research we already have done and use Phoenix Air. Good luck to those in the same situation.
Absolutely awesome! One phone call and they were out in an hr! We had an issue with our nest thermostat battery dying and the tech from Phoenix Air fixed it in no time flat, it was wired incorrectly. While he was here he took a look at our filter and said it was time to change it, when I said we had some he changed it for me, tested everything and was out. It was the best AC/Heating service call I have ever experienced hands down. From scheduling to the service call it was great. If you need help with your system, make the call to Phoenix AC and you will be glad you did!
There is no such thing as 100% perfect installation record! Lets be realistic, stuff happens! Sometimes the expensive unit you got had a bug, or maybe a manufacturing issue. It happens in every industry. Cars, toasters and HVAC systems. It happened to me! When it does happen, that’s when you can really sort the great companies from the not so great ones. Phoenix Air gave me a fair price and quality installation from the very start. But more importantly, they stood by their promise to take care of me. When my system started having trouble the first winter they didn’t drag me through a bunch of hoops to save themselves money. They changed out my unit with a better fit, never made excuses and never charged me a dime. I would give them 10 stars for their customer service! 20 stars for the peace of mind they gave and an invitation to Christmas Dinner because they treated us like family. If you are looking for a good company I honestly couldn’t recommend anyone more!
I moved into a new home and the air conditioning was not working at all. It turned out that there was a major leak in the American Standard evaporator coil. I tried to get my Home Warranty company to deal with the issue and they sent me several contractors who were very frustrating to deal with and claimed that they could not complete the job. That's when I got in touch with Phoenix. They were awesome. Not only did they take care of everything with the repair (which was pretty complicated because they needed to order a part from the factory), but they also helped me deal with the Home Warranty company. Holly and Sam communicated very clearly and professionally. I always felt like they were really on my side and wanted to get my issues fixed quickly with a high quality of work. The actual repairs went very smoothly. Tyler and Mike were both very professional. Everything is now working great and I was happy with the overall cost. I would definitely be happy to hire them again in the future.
Phoenix air truly went above and beyond. I had a previous AC guy come repair my unit two weeks later the whole unit caught on fire and ghosted me. Phoenix air was able to help with processing the warranty and get me a new unit within a week they gave me frequent updates on where we’re at on the next steps, I want to give a shout out to Holly. She really made me a customer for life with her resilience on getting me a new unit. I really appreciate Phoenix air and their great customer service and professional install.