Made an appointment with RSM Plumbing last week and, after arranging my entire day around their arrival window, they cancelled due to other jobs taking too long. Ok, that happens.
Rebooked for this weekend for the first appointment window to avoid the same scenario and they didn’t show. No call from them so I called and it sounded like they forgot to reschedule my appointment and they told me that they could fit me in a three hour window 4 hours later in the day.
No thanks! I booked another plumber for next week.
Sonia&Reza Khorramian
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December 14, 2024
We had an emergency tonight. We called Gilbert and without hesitation he came right over to help. Super friendly, extremely professional and above all knowledgeable! You can trust that they will know what the problem is and ready with solution! You can’t go wrong with them!!!
Wendys loving life
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November 05, 2023
Mike M at RSM Plumbing saved us today - I would give him a million stars out of 5 if I could. We are nearing the end of a complete home remodel and the sub-contractor installed our new countertops today - on a Saturday. I wasn't home but my husband called to tell me that the subs broke the valve under the sink (or something along those lines - plumbing is not a language I speak fluently), and water was flooding the brand new hardwood floors we just had installed in the kitchen, entry way, and into our dining room. My husband and the sub got the water shut off - but we needed a plumber in ASAP to fix the broken valve (or whatever it was). My husband called RSM Plumbing and they sent Mike M out to fix it. He came out within an hour or so and quickly fixed the problem. After he left we realized that the pilot light on the hot water tank wouldn't light again despite my husband's efforts. Mike M was already on his way to another job about an hour away but I called the dispatch who plead our case to Mike M who agreed to drive an hour back out of his way to come and fix the pilot light. Let me tell you - Mike M didn't have to agree to help us out. The job he was on was near his home and it would have been the last one of his long Saturday - but he DID come out and he DID help us out. If he hadn't - we likely would have been without hot water until Monday. Mike's kindness, and the dispatcher's (didn't catch her name) kindness and empathy about our frustrating and dire situation really touched my heart. It's so nice in these challenging days and times to deal with wonderful people who go out of their way for a customer. So THANK YOU MIKE M AND NICE DISPATCHER!
bill billc
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May 19, 2020
Gilbert arrived on time and diagnosed the exact area of a leak in my concrete slab. He cut back the drywall, found and re-routed the line without disturbing the concrete. He cleaned up and hauled away the debris all before lunch. Great job. I use them in my commercial building also. I highly recommend them.
Neil Phillips
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October 14, 2023
After a months of broken promises they left the job with more leeks than when they started with 2 major holes they dug still open. It costs us $3500.00 to call another company to clean up and finish the work they contracted for which was done in 2 days
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27712 Torija, Mission Viejo, CA 92691, USA
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Made an appointment with RSM Plumbing last week and, after arranging my entire day around their arrival window, they cancelled due to other jobs taking too long. Ok, that happens. Rebooked for this weekend for the first appointment window to avoid the same scenario and they didn’t show. No call from them so I called and it sounded like they forgot to reschedule my appointment and they told me that they could fit me in a three hour window 4 hours later in the day. No thanks! I booked another plumber for next week.
We had an emergency tonight. We called Gilbert and without hesitation he came right over to help. Super friendly, extremely professional and above all knowledgeable! You can trust that they will know what the problem is and ready with solution! You can’t go wrong with them!!!
Mike M at RSM Plumbing saved us today - I would give him a million stars out of 5 if I could. We are nearing the end of a complete home remodel and the sub-contractor installed our new countertops today - on a Saturday. I wasn't home but my husband called to tell me that the subs broke the valve under the sink (or something along those lines - plumbing is not a language I speak fluently), and water was flooding the brand new hardwood floors we just had installed in the kitchen, entry way, and into our dining room. My husband and the sub got the water shut off - but we needed a plumber in ASAP to fix the broken valve (or whatever it was). My husband called RSM Plumbing and they sent Mike M out to fix it. He came out within an hour or so and quickly fixed the problem. After he left we realized that the pilot light on the hot water tank wouldn't light again despite my husband's efforts. Mike M was already on his way to another job about an hour away but I called the dispatch who plead our case to Mike M who agreed to drive an hour back out of his way to come and fix the pilot light. Let me tell you - Mike M didn't have to agree to help us out. The job he was on was near his home and it would have been the last one of his long Saturday - but he DID come out and he DID help us out. If he hadn't - we likely would have been without hot water until Monday. Mike's kindness, and the dispatcher's (didn't catch her name) kindness and empathy about our frustrating and dire situation really touched my heart. It's so nice in these challenging days and times to deal with wonderful people who go out of their way for a customer. So THANK YOU MIKE M AND NICE DISPATCHER!
Gilbert arrived on time and diagnosed the exact area of a leak in my concrete slab. He cut back the drywall, found and re-routed the line without disturbing the concrete. He cleaned up and hauled away the debris all before lunch. Great job. I use them in my commercial building also. I highly recommend them.
After a months of broken promises they left the job with more leeks than when they started with 2 major holes they dug still open. It costs us $3500.00 to call another company to clean up and finish the work they contracted for which was done in 2 days