Mike M at RSM Plumbing saved us today - I would give him a million stars out of 5 if I could. We are nearing the end of a complete home remodel and the sub-contractor installed our new countertops today - on a Saturday. I wasn't home but my husband called to tell me that the subs broke the valve under the sink (or something along those lines - plumbing is not a language I speak fluently), and water was flooding the brand new hardwood floors we just had installed in the kitchen, entry way, and into our dining room. My husband and the sub got the water shut off - but we needed a plumber in ASAP to fix the broken valve (or whatever it was). My husband called RSM Plumbing and they sent Mike M out to fix it. He came out within an hour or so and quickly fixed the problem. After he left we realized that the pilot light on the hot water tank wouldn't light again despite my husband's efforts. Mike M was already on his way to another job about an hour away but I called the dispatch who plead our case to Mike M who agreed to drive an hour back out of his way to come and fix the pilot light. Let me tell you - Mike M didn't have to agree to help us out. The job he was on was near his home and it would have been the last one of his long Saturday - but he DID come out and he DID help us out. If he hadn't - we likely would have been without hot water until Monday. Mike's kindness, and the dispatcher's (didn't catch her name) kindness and empathy about our frustrating and dire situation really touched my heart. It's so nice in these challenging days and times to deal with wonderful people who go out of their way for a customer. So THANK YOU MIKE M AND NICE DISPATCHER!
Neil Phillips
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October 14, 2023
After a months of broken promises they left the job with more leeks than when they started with 2 major holes they dug still open. It costs us $3500.00 to call another company to clean up and finish the work they contracted for which was done in 2 days
Giselle Baumet
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September 17, 2023
Forever thankful! I called at 7pm with a plumbing emergency that felt like a nightmare and they came and took care of it better than I had imagine! I am soooo thankful for them and absolutely recommend.
bill billc
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May 19, 2020
Gilbert arrived on time and diagnosed the exact area of a leak in my concrete slab. He cut back the drywall, found and re-routed the line without disturbing the concrete. He cleaned up and hauled away the debris all before lunch. Great job. I use them in my commercial building also. I highly recommend them.
Shannon Suggett
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September 03, 2021
There were new hydrants being installed in my community, but we didn't know it, so when we flushed the toilets or ran any water, it was loud and scary, with a lot of sputtering. RSM Plumbing came out quickly, diagnosed the issue (massive air in the water lines) and ran multiple water sources until it cleared. The biggest surprise - they only agreed to take a couple bottles of water and that's it. No charge. RSM Plumbing will be my go-to from now on.
Mike M at RSM Plumbing saved us today - I would give him a million stars out of 5 if I could. We are nearing the end of a complete home remodel and the sub-contractor installed our new countertops today - on a Saturday. I wasn't home but my husband called to tell me that the subs broke the valve under the sink (or something along those lines - plumbing is not a language I speak fluently), and water was flooding the brand new hardwood floors we just had installed in the kitchen, entry way, and into our dining room. My husband and the sub got the water shut off - but we needed a plumber in ASAP to fix the broken valve (or whatever it was). My husband called RSM Plumbing and they sent Mike M out to fix it. He came out within an hour or so and quickly fixed the problem. After he left we realized that the pilot light on the hot water tank wouldn't light again despite my husband's efforts. Mike M was already on his way to another job about an hour away but I called the dispatch who plead our case to Mike M who agreed to drive an hour back out of his way to come and fix the pilot light. Let me tell you - Mike M didn't have to agree to help us out. The job he was on was near his home and it would have been the last one of his long Saturday - but he DID come out and he DID help us out. If he hadn't - we likely would have been without hot water until Monday. Mike's kindness, and the dispatcher's (didn't catch her name) kindness and empathy about our frustrating and dire situation really touched my heart. It's so nice in these challenging days and times to deal with wonderful people who go out of their way for a customer. So THANK YOU MIKE M AND NICE DISPATCHER!
After a months of broken promises they left the job with more leeks than when they started with 2 major holes they dug still open. It costs us $3500.00 to call another company to clean up and finish the work they contracted for which was done in 2 days
Forever thankful! I called at 7pm with a plumbing emergency that felt like a nightmare and they came and took care of it better than I had imagine! I am soooo thankful for them and absolutely recommend.
Gilbert arrived on time and diagnosed the exact area of a leak in my concrete slab. He cut back the drywall, found and re-routed the line without disturbing the concrete. He cleaned up and hauled away the debris all before lunch. Great job. I use them in my commercial building also. I highly recommend them.
There were new hydrants being installed in my community, but we didn't know it, so when we flushed the toilets or ran any water, it was loud and scary, with a lot of sputtering. RSM Plumbing came out quickly, diagnosed the issue (massive air in the water lines) and ran multiple water sources until it cleared. The biggest surprise - they only agreed to take a couple bottles of water and that's it. No charge. RSM Plumbing will be my go-to from now on.