Top notch customer service, from the first inquiry, through all my questions, mat designing, sales, after sales support, shipping, and technical questions. I probably contacted them 25+ times during the whole process. Krista was my main contact person, responded within hours, and took care of everything I needed to make this project successful. Would highly recommend them for any heated floor needs (mine was a custom double mat system with a single controller for a master bath remodel). Got exactly what I needed without any compromise.
Evan Topilow
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September 02, 2025
I've worked with Kelsey on a dozen or more heated floor projects. The process is very smooth. I am continually impressed with how little effort I have to make to get these floor heat mats created and shipped. My team knows exactly how to install them now as well. When we had an installation issue, Kelsey went into action. She was able to send a local tech to decipher the problem and work with our team to fix it without significant disruption to the tile work. I wholeheartedly like this company - sometime I wish my other suppliers were this easy to work with. Five stars - from a New Jersey home builder.
Keith Jennings
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September 26, 2025
Kelsey was the first person to answer my call. She never transferred me to anyone else. She guided me through the design process, taking great care to get all the details correct. Kelsey answered all my questions before I could ask. It was almost like she could read my mind. Great customer service. 10 stars for Kelsey!!
Craig Apregan
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September 24, 2025
Just ordered a couple of snow melt mats from Warm Your Floor. I was blown away by the level of customer service by Victor both on the live chat and over the phone. He was in responsive. After calling many vendors unsuccessfully, Victor answered my questions, found located the item ( one of which wasn’t in stock) and it will be here in a few days. Big thank you!
Dominick Manco
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September 09, 2025
Victor was incredibly helpful! Helped us find the product we needed and had it shipped out immediately. Will definitely do business with him again
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20918 Bake Pkwy #104, Lake Forest, CA 92630, USA
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Top notch customer service, from the first inquiry, through all my questions, mat designing, sales, after sales support, shipping, and technical questions. I probably contacted them 25+ times during the whole process. Krista was my main contact person, responded within hours, and took care of everything I needed to make this project successful. Would highly recommend them for any heated floor needs (mine was a custom double mat system with a single controller for a master bath remodel). Got exactly what I needed without any compromise.
I've worked with Kelsey on a dozen or more heated floor projects. The process is very smooth. I am continually impressed with how little effort I have to make to get these floor heat mats created and shipped. My team knows exactly how to install them now as well. When we had an installation issue, Kelsey went into action. She was able to send a local tech to decipher the problem and work with our team to fix it without significant disruption to the tile work. I wholeheartedly like this company - sometime I wish my other suppliers were this easy to work with. Five stars - from a New Jersey home builder.
Kelsey was the first person to answer my call. She never transferred me to anyone else. She guided me through the design process, taking great care to get all the details correct. Kelsey answered all my questions before I could ask. It was almost like she could read my mind. Great customer service. 10 stars for Kelsey!!
Just ordered a couple of snow melt mats from Warm Your Floor. I was blown away by the level of customer service by Victor both on the live chat and over the phone. He was in responsive. After calling many vendors unsuccessfully, Victor answered my questions, found located the item ( one of which wasn’t in stock) and it will be here in a few days. Big thank you!
Victor was incredibly helpful! Helped us find the product we needed and had it shipped out immediately. Will definitely do business with him again